We know that your privacy is very important to you. We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us.
Our guiding privacy principles
Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website. These principles are:
We aim to continuously improve our website for you. We use information about you to help us to do this.
We give you control over the information that we hold about you, who is allowed to see it and how it is used.
We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt-in boxes on our registration form.
We take all reasonable care to safeguard your information through security policies and secure business processes.
How we collect information about you
We collect information from you in the following ways:
Directly from you eg. if you type information into forms.
From what you do on our site. This can show us, for example, which products you use most and least. We will use this information to personalise the site to better meet your needs and, where you have given us your consent by choosing to opt-in on the registration form, to provide you with information about our products and services we believe will be of interest to you.
Passively from our site: Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. We collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses These methods do not collect or store personal information. We may collect information about your visit, including the pages you view and the links you click.
Internet Protocol (IP) Addresses
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the internet), rather than static (unique to a particular user's computer).
We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.
A cookie is a small text file that may be placed on your hard disk by a Web page server. Cookies contain information that can later be read by a web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer. The information in a cookie does not contain any personally identifiable information you submit to our site.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you may not be able to make full use of our online services. Information on deleting or controlling cookies is available at www.aboutcookies.org
What we do with your information
The information we collect through our website, including your name and address details, may be used within Hope Technology Ltd for the following purposes:
To complete the request transaction eg: send product literature or samples
To ensure you are kept up to date about design led issues, tips and trend information from our in-house designers, pricing initiatives and our latest new product introductions
To provide you with information about promotions and offers available to you
We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person’s rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.
We will only deal with third parties that we trust to act in our customers’ best interests and who treat our customers’ information with the same stringent controls that we apply ourselves.
As part of the services offered to you through our website, the information you provide to us may be transferred to countries outside of the European Economic Area ("EEA"). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA. These countries may not have similar data protection laws to the EEA. If we transfer your information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected. In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Maintaining the information we hold for you
You can request details of personal data held by Hope Technology Ltd by contacting the "Sales Team" at Hope Technology Ltd in writing at the following address:
Hope Technology Ltd,
Calf Hall Road,
You can of course request at any time that we correct any inaccurate information we hold about you.
Links to other sites
This website may include links to other sites. We make every effort to provide links to high quality, reputable sites but we are not responsible for their privacy practices or, site content, or the services they offer.